In collaboration with the agency’s IT team, Kyyba designed and developed a centralized API which served as the backbone for data exchange across channels, and the agency’s core data sources. We also designed and developed functional components for web, mobile and IVR modules. The application design and our team structure were highly modular, enabling us to provide an agile and nimble solution delivery arm. As an example. we were able to turnaround 2 new functional solutions within 3 days to enable the State offer valuable online services to citizens during the Covid-19 pandemic.